Shipping & returns
MJ’s Critters works with different suppliers. Shipping arrangements and return conditions depend on who supplies each product. Check the shipping information on each product page before ordering.
Items from different suppliers may arrive in separate packages. Contact us before placing a mixed-supplier order if you need to confirm timing or delivery arrangements.
Live feeder shipping & returns
These terms apply only to the mealworm, superworm, and discoid products that link to this policy. Other products may have different shipping and return terms.
Shipping schedule
These live feeders ship free to United States addresses via USPS Priority Mail. Dispatch is normally Monday–Thursday, with an estimated 1–3 days in transit after dispatch. Delivery dates are estimates, not guarantees.
The supplier lists a 2:30 p.m. EST order cutoff. Orders received by the supplier after that cutoff Monday–Wednesday normally ship the next day; orders received after Thursday’s cutoff through Sunday normally ship Monday. Your order must reach the supplier before its cutoff, so ordering from MJ’s Critters before that time does not guarantee same-day dispatch.
Choose address delivery or USPS Hold for Pickup at checkout; both are free for these products. Contact us before ordering if you need a particular arrival date or have questions about your destination.
Weather & USPS Hold for Pickup
Live insects should be collected promptly. The supplier requires Hold for Pickup for its live-arrival guarantee when destination temperatures fall outside the ranges below. Pickup is also recommended when you cannot receive the delivery immediately.
- Mealworms: home-delivery guarantee range of 50–80°F; the supplier includes 15% extra feeders to help cover losses.
- Superworms and discoids: home-delivery guarantee range of 55–85°F; the supplier includes 10% extra feeders to help cover losses.
Select “USPS Priority Mail — Hold for Pickup” at checkout when needed. Your choice is recorded with your order, and we arrange it during fulfillment. Use your normal shipping address and collect at the post office shown in your tracking information. This is not pickup from our store. Temperatures are not checked automatically; contact us before ordering if you are unsure.
The supplier’s live-arrival guarantee applies to shipments held for pickup or delivered within the applicable temperature range. Home delivery outside that range without Hold for Pickup is not covered by its live-arrival guarantee.
Problems on arrival
If dead feeders exceed the extra allowance—15% for mealworms or 10% for superworms and discoids—take clear photographs and report the problem within 24 hours of receiving the package. Include your order number, feeder type, estimated losses, and delivery or pickup time.
Contact us using the form within that window. Keep your photographs; we’ll reply with instructions for providing them. We will help coordinate the claim with the supplier. Its published remedy is a refund or replacement depending on the losses and the live-arrival conditions.
For cancellations or other return requests, contact us before sending anything back. Do not mail live feeders back without return instructions.
Products from other suppliers
Other suppliers may have different dispatch days, carriers, weather restrictions, claim windows, and return conditions. The live feeder terms above do not extend to those products. Refer to the relevant product page, or contact us before ordering if its shipping or return information is unclear.